i just learned that my boyfriend's sister sent her wedding dress in to get cleaned and it never came back. she sent it to Orange Preservation Labs and they lost it! they initially said that they would compensate her for the dress, but still, 4 months later, nothing. ladies, be really careful about this - and whatever you do - DO NOT USE Orange Preservation Labs.
i can only imagine how devastating this has been. you can't really "compensate" for a wedding dress. its worn on a once in a lifetime and has so much more value than any dollar amount. so sad. and so disappointing.